Our Returns & Refund Policy

Returns Process
Select items can only be returned within 30 days of delivery, unless otherwise stated in our return policy and with written approval from Jubihaven. To initiate a product return, you must first contact Jubihaven for an RMA #. Any attempt to return products without an RMA # will be refused. If the items are eligible for return, the RMA# will be provided along with the return address.  Once returns have been received and processed by Jubihaven, a refund for items returned will be issued back to the original form of payment that was used to make the purchase

To start a return:

1. Email us at support@jubihaven.com with your order number and reason for return
2. We’ll provide an RMA # with return instructions and, if applicable, a prepaid return label (if approved)
3. Ship the item back within 14 days of receiving the return instructions.

Return shipping costs:

• If the return is due to our error (wrong item, damaged item), we cover the return shipping.
• For all other returns, the customer is responsible for return shipping costs, which may be deducted from the refund.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package:

• Check with neighbors or your local carrier
• Contact us at support@jubihaven.com
  

We will assist you in filing a claim or arranging a replacement when possible

We’re happy to help with exchanges for different colors, styles, or replacements of the same item.

Exchange options:

• Same item replacement (if defective or damaged)
• Different variant (color, size, style)
• Store credit

To request an exchange, contact us at support@jubihaven.com

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include photos of the issue and packaging
• We will replace the item or issue a refund at no cost to you

We want your JubiHaven experience to feel seamless and supported.